See, Feel, Be Inspired at Our Showroom

Rug Care and Maintenance

Knowing how to clean your rug and maintain its appearance is important to ensure your rug has a long life. Please follow these care instructions to keep your rug looking its best and brightest.
Care + Maintenance Designer Rugs

Preferred Rug Cleaner Network

We advise professional rug cleaning for all our rug collections, and recommend the following cleaners – if none of these are located in your area, please contact us for recommendations in other states. Please note that these are third party services and Designer Rugs is not responsible for the outcomes.

We advise professional cleaning for all our rugs, and recommend the following cleaners – if none of these are located in your area, please contact us for recommendations in other states. Please note that these are third party services and Designer Rugs is not responsible for the outcomes.

Rug Care | New South Wales

Devine Rug Care

17 Mitchell Rd,
Brookvale, NSW 2100
phone: (02) 9982 1000

MilliCare Australia Pty Ltd

phone: 0412 462 697

Rug Care | Canberra

Heirloom Rug Wash

2/38 Dacre St. #B, 
Mitchell, ACT, 2911
phone: (02) 6242 4557

All Class Carpet & Upholstery Care

phone: 0418 242 013

Rug Care | Victoria

Able Carpet Care

5/6 Coora Rd
Oakleigh South VIC 3167
phone: (03) 9562 7565

MilliCare Victoria Pty Ltd

phone:  0415 667 564

Rug Care | South Australia

Diamond Cleaning Services

4 Emery Rd
Heathfield SA 5153
phone: 04 18 855 000

Goldline Karpet Kare 

16 Chapman St. 
Rostrevor SA 5073
phone: 0418 486 619

Rug Care | Queensland

The Rug & Fabric Care Company

phone: 1300 685 203

Rug Care | Western Australia

Perth Rug Wash

343 Railway Parade
Shenton Park WA 6008
phone: 08 9244 8851

Treating Spills

To avoid permanent stains or damage, we recommend to clean up all spills as soon as possible. Before treating any spills, please familiarize yourself with your rug or carpet’s materials, as different fibres can react differently to chemicals and even plain water.

Bamboo / Art Silk / Viscose – do not wet your rug. Follow step 1 below, then seek advice from a professional cleaner.

For all other materials, we recommend following the steps below if spills occur. If you have any doubt, please consult a professional cleaner.

Designer Rugs recommends the use of the Capture Cleaning Powder by milliCare.

  1. Scrape up any solids with a spoon or dustpan, and carefully blot (do not rub) any liquid with paper towel or other colourfast absorbent material, working from the outside towards the centre.
  2. Sprinkle Capture Cleaning powder to completely cover the stain.
  3. Activate the powder by lightly brushing it in using the provided brush, using a north-south/east-west motion – do not scrub.
  4. Wait until totally dry, then vacuum up soil-laden Capture Powder – do not use a rotating or brush head vacuum as this can damage the rug.
  5. For coloured and highly pigmented products, such as paint, nail polish, lipstick and dyes, we recommend that you do not to treat these spills yourself, as it may result in a larger stain that will not be removable. We advise contacting a cleaner from our Preferred Cleaner Network.

Additional Notes on Cleaning

Using of hot water to clean your rug is strongly discouraged.

Do not steam clean or dry-clean your rug, and avoid harsh chemicals.

Our rugs are not machine-washable.

If you get mud on your rug, we advise you allow it to dry and gently brush it off.

Professional cleaning every one to two years is recommended to ensure your rugs longevity and hygiene. Only use a qualified professional -untrained operators may do your rugs more harm than good. Refer to our Preferred Cleaner Network for our recommended cleaners in your area.

General Care

Avoid folding your rug for long periods of time such as in storage, instead roll the rug with the back of the rug on the outside.

Direct sunlight will cause fading – avoid direct exposure to sunlight.

Do not keep in an airtight bag to prevent moisture buildup.

Use silica bags and mothballs to keep your stored rugs free from moisture and parasites.

Vacuuming, Shedding, Sprouting, Shading 

Vacuum your new rug regularly, as loose fibres will shed over time. This shedding is normal for new rugs, and will reduce over time with regular vacuuming. If you experience any loose sprouting fibres that stick up above the pile, you can carefully trim with scissors.

We do not recommend using rotating or brush head vacuum cleaners on any of our rugs, or vacuum cleaners with a very strong suction. We recommend using a low setting if your vacuum allows it.

Be thorough: vacuum under furniture, behind curtains and where your rug meets the wall. Proper vacuuming requires 3 to 5 passes at slow speed over the same area.

A good quality, effective vacuum is the best tool you can own to maintain your rugs. Consider investing in a new vacuum if your current one is old and tired.

Areas where heavy foot traffic is directed through fairly restricted zones such as doorways, entrances and at the edges of the rug where it joins hard floors require special attention when vacuuming.

Keep the floors under and around your rugs clean, avoiding harsh chemicals. Dirt and debris can be walked onto the rug from surrounding areas, so keeping your floors clean keeps your rugs clean as well. For rugs located near entrances, use of a doormat will prevent outdoor debris from being walked onto the rug.

Shedding: Handmade rugs are made from various natural fibres and will initially shed loose fibres. This is normal. The removal of any loose fibres will be hastened by regular vacuuming using a good quality upright vacuum cleaner. Do not use a beater head (mechanical drum roller machines).

Placing rugs in direct and continuous sunlight will cause them to fade. Dark Rug will fade in sunlight. We suggest you rotate the rug to reduce potential damage caused by natural light. The darker the rug, the higher chance it will fade.

Sprouting: There will be short fibres popping up while the rug settles and is also caused by furniture placed on top of the rug. This can be trimmed without risking the structural integrity or aesthetic appeal

Enjoy FREE SHIPPING AUSTRALIA-WIDE when you order online. Until 28th February 2023.