Care + Maintenance

To ensure the long life of your rug or carpet, please follow these care instructions.
Care + Maintenance Designer Rugs

Preferred Cleaner Network

We advise professional cleaning for all our rugs, and recommend the following cleaners – if none of these are located in your area, please contact us for recommendations in other states

We advise professional cleaning for all our rugs, and recommend the following cleaners – if none of these are located in your area, please contact us for recommendations in other states

New South Wales

Devine Rug Care

17 Mitchell Rd,
Brookvale, NSW 2100
phone: (02) 9982 1000
website: rugclean.com.au

MilliCare Australia Pty Ltd

phone: 0412 462 697
email: alex@millicare.com.au

Victoria

Able Carpet Care

5/6 Coora Rd
Oakleigh South VIC 3167
phone: (03) 9562 7565

MilliCare Victoria Pty Ltd

phone:  0415 667 564
email: riaan@millicare.com.au

Queensland

RugWash Brisbane

24/315 Archerfield Rd
Richlands QLD 4077
phone: (07) 3375 9896

Treating Spills

To avoid permanent stains or damage, we recommend to clean up all spills as soon as possible. Before treating any spills, please familiarize yourself with your rug or carpet’s materials, as different fibres can react differently to chemicals and even plain water.

Bamboo / Art Silk / Viscose – do not wet your rug. Follow step 1 below, then seek advice from a professional cleaner.

For all other materials, we recommend following the steps below if spills occur. If you have any doubt, please consult a professional cleaner.

Designer Rugs recommends the use of the Capture Cleaning Powder by milliCare.

  1. Scrape up any solids with a spoon or dustpan, and carefully blot (do not rub) any liquid with paper towel or other colourfast absorbent material, working from the outside towards the centre.
  2. Sprinkle Capture Cleaning powder to completely cover the stain.
  3. Activate the powder by lightly brushing it in using the provided brush, using a north-south/east-west motion – do not scrub.
  4. Wait until totally dry, then vacuum up soil-laden Capture Powder – do not use a rotating or brush head vacuum as this can damage the rug.
  5. For coloured and highly pigmented products, such as paint, nail polish, lipstick and dyes, we recommend that you do not to treat these spills yourself, as it may result in a larger stain that will not be removable. We advise contacting a cleaner from our Preferred Cleaner Network.

Additional Notes on Cleaning

Using of hot water to clean your rug is strongly discouraged.

Do not steam clean or dry-clean your rug, and avoid harsh chemicals.

Our rugs are not machine-washable.

If you get mud on your rug, we advise you allow it to dry and gently brush it off.

Professional cleaning every one to two years is recommended to ensure your rugs longevity and hygiene. Only use a qualified professional -untrained operators may do your rugs more harm than good. Refer to our Preferred Cleaner Network for our recommended cleaners in your area.

General Care

Avoid folding your rug for long periods of time such as in storage, instead roll the rug with the back of the rug on the outside.

Direct sunlight will cause fading – avoid direct exposure to sunlight.

Do not keep in an airtight bag to prevent moisture buildup.

Use silica bags and mothballs to keep your stored rugs free from moisture and parasites.

Vacuuming

Vacuum your new rug regularly, as loose fibres will shed over time. This shedding is normal for new rugs, and will reduce over time with regular vacuuming. If you experience any loose sprouting fibres that stick up above the pile, you can carefully trim with scissors.

We do not recommend using rotating or brush head vacuum cleaners on any of our rugs, or vacuum cleaners with a very strong suction.

Be thorough: vacuum under furniture, behind curtains and where your rug meets the wall. Proper vacuuming requires 3 to 5 passes at slow speed over the same area.

A good quality, effective vacuum is the best tool you can own to maintain your rugs. Consider investing in a new vacuum if your current one is old and tired.

Areas where heavy foot traffic is directed through fairly restricted zones such as doorways, entrances and at the edges of the rug where it joins hard floors require special attention when vacuuming.

Keep the floors under and around your rugs clean, avoiding harsh chemicals. Dirt and debris can be walked onto the rug from surrounding areas, so keeping your floors clean keeps your rugs clean as well. For rugs located near entrances, use of a doormat will prevent outdoor debris from being walked onto the rug.
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